pRIVACY POLICY
Information we collect:
We may collect the following types of personal information from you:
- Contact information - Name, phone number, email, address, and mailing address.
- Pet information - Your pet's name, species, breed, age, vaccination records, and behavioral details.
- Booking and Payment information - Service history, appointment details, and payment method (we do not store credit card details unless approved by client).
- Communication Preferences - SMS, email, and other notifications
How we use your information:
We use the information we collect to:
- Process bookings and payments for boarding, grooming, and dayboarding services.
- Communicate with you regarding your pet's stay, upcoming appointments, and important dates.
- Improve our services and customer experience.
- Comply with legal and regulatory obligations.
Who we share your information with:
We do NOT sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers - Third-party companies that assist with payment processing, scheduling, or communications (ie, sMS and email providers).
- Legal Authorities - If required by law or to protect our rights, safety, or property.
SMS Consent
We respect your privacy. Your consent to receive SMS messages from Denise's Animal House will never be shared with third parties for marketing purposes.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Denise's Animal House. This includes SMS messages for appointment scheduling, appointment reminders, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://denisesanimalhouse.com/privacy-policy. Message HELP for help. Reply STOP to any message to opt out.
Your right and choices
You may:
- Opt out of marketing emails and SMS communications at any time.
- Request access, correction, or deletion of your personal information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Denise's Animal House
1843 Old 122
Lebanon, OH 45068
Email: animalhouse513@gmail.com
(513) 932-9427
By using our services, you agree to the terms outlined in this privacy policy. We may update this policy as needed, and any changes will be posted on our website.
Last Updated: 4/1/25